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Are You Having Troubles
Watching an Online Video?

If you are having troubles viewing an online video ... here are some possible solutions that may help. Also, if one of the solutions below do not work the problem may be due to too high demands on your bandwidth or breakages in internet connection. As the videos are large in file size and stream live through your browser it is not advisable to simultaneously view a video and download large files from the Internet.

Though not essential, for optimum performance we recommend that you keep any other Internet-related activity whilst the videos are playing to an absolute minimum.

Solution 1: Perform a hard refresh
Solution 2: Try clearing the temporary internet files or cache
Solution 3: Try increasing your web browser's internet file storage


Solution 1: Perform a hard refresh

Internet Explorer v6 or lower

Go to the web page containing the online video and for IE version 6 or lower click the "Refresh" button located on the main as shown in the image below. You can also press the "F5" button on your keyboard to perform a hard refresh.


Internet Explorer v7

Go to the web page containing the online video and for IE version 7 or higher click the "Refresh" button located on the main as shown in the image below This refresh button is located to the right-hand side of the address bar. You can also press the "F5" button on your keyboard to perform a hard refresh.


Fire Fox

Go to the web page containing the online video and for the FireFox web browser click the "Refresh" button located on the main as shown in the image below. You can also press the "F5" button on your keyboard to perform a hard refresh.


Solution 2: Try clearing the temporary internet files or cache

Internet Explorer v6 or lower

Step 1: Select Tools>Internet options

Step 2: Click the "Delete Files" button in the "Temporary Internet Files" section of the "Internet Options" window.

Step 3: Select the "Delete all offline content" checkbox so that it is checked as show in the image below. Then click the "OK" button.


Internet Explorer v7

Step 1: Click the "Tools" button as shown in the image below and select "Internet Options" from the drop-down menu.

Step 2: Click the "Delete" button in the "Browser history" section in the "Internet Options" window as shown in the image below.

Step 3: Finally, click the "Delete all ..." button located near the bottom of the "Delete Browsing History" window as shown in the image below.


FireFox

Step 1: Select Tools>Options

Step 2: Click the "Privacy" button in the Options window as shown in the image below and click the "Clear Now" button.

Step 3: Make sure the "Cache" checkbox is selected and click the "Clear Private Data Now" button as shown in the image below.


Solution 3: Try increasing your web browser's internet file storage

Internet Explorer v6 or lower

Step 1: Select Tools>Internet options

Step 2: Click the "Settings" button in the "Temporary Internet Files" section on the "Internet Options" window as show in the image below.

Step 3: Move the slider until you get 32000 MB as shown in the image below and click the "OK" button.


Internet Explorer v7

Step 1: Click the "Tools" button as shown in the image below and select "Internet Options" from the drop-down menu.

Step 2: Click the "Settings" button in the "Internet Options" window as shown in the image below.

Step 3: Enter 1024 in the Disk space box and click the "OK" button as shown in the image below.


FireFox

Step 1: Select Tools>Options

Step 2: Click the "Advanced" button, then click the "Network" tab and enter 100 into the cache space text box and finally click the "OK" button as shown in the image below.


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